Act Like An Owner

"An ownership culture is a great way to attract and retain employees."

"Corporate culture is born from principles but is nurtured and shaped by specific actions and reward systems."

"Once you decide to change directions, put all of your eggs in one basket. Otherwise, nothing gets done."

"When you hire a new employee, you're not only hiring someone to fill a job category, billet, or some other arcane position description, you are making a decision to bring another franchisee into your organization."

"The entire organization must work together to create customer value to compete in this environment."

"The goal of any organizational structure should be to push authority and accountability down to the people who serve the customer."

"Compensation and incentive programs are the most important tools you can use to reinforce behaviors that are consistent with an ownership culture."

"High-initiative environments buzz with energy."

"Effective communication is at the core of ownership culture and at the heart of good leadership."

"The process of measuring your organization never comes to an end."

"When word gets out in the industry that your company offers an ownership culture, you create pull within your target market, attracting the caliber of employee you desire."