Action Management

"A business or culture change program is, in our parlance, an action."

"Forget, "What can we do to achieve peak business performance?" Think, "What must we do to achieve peak business performance?""

"The more variables you add into the mix, the more complex an action program becomes."

"A well-designed action plan is a concise, compelling document."

"As an action manager, you must take it as an axiom of business life that there are never enough resources?never have been, never will be. "

"Although all managers have an action leadership role to play, the action leader holds a unique position: He or she is ultimately accountable for the successful delivery of the action."

"Treat middle managers not as functionaries but as leaders in their own realm and right."

"You need only a critical mass?about half of all employees?to implement an action. The rest will follow in their own good time. "

"In any action, people's first and last question will be some version of why."

"The employee life cycle consists of a series of journeys, each of which encounters the key dimensions of people policy."

"While we can't ignore the fact that globalization is exerting ever-greater pressure on businesses, it is still true that more turf battles erupt between people in the same building than between those on the other side of the planet."

"Information technology affects virtually every corner of a business in action."

"Is there any hope at all for reenergizing your action program?"