Benchmarking Staff Performance

"One of the greatest potential sources of increased value in a company is its staff processes."

"Employees want something of value around which they can rally."

"Organizations do not survive and prosper because they provide quality."

"Benchmarking is an organized method for collecting data that can be used to improve internal administration, product manufacture, sales efficiency, or service delivery."

"Benchmarking normally is not the so-called quick and dirty project."

"You need to find companies whose performance drivers are most like yours."

"This approach makes certain that whatever we benchmark, we are going to add value for the customer and thereby gain competitive advantage."

"The key to performance measurement is to make the target visible."

"If we are going to commit resources to a benchmarking project we should ensure that the process is efficient."

"Look for the kernel of value in the most creative and unique processes, policies, and practices."

"Performance drivers are primary causal forces within an organization, which become the signature of the organization."

"Before you contact your benchmark partners to do your data gathering, send them a project portfolio."

"The objective of benchmarking is not only to learn how the best organizations conduct certain processes but to close the gap between your performance level and theirs."

"Communicating and benchmarking are inseparable."

"Most industrialized nations show surprising similarity in their staff processes."

"Business people like to be able to identify something as best so that they can copy it or model their behavior after it."