Beyond Training and Development

"Four trends have exerted perhaps the most profound influence on organizations."

"Unlike traditional training, which frequently limits change efforts to individuals only, HPE takes a broader view that change is systematic."

"Reinventing a training department is a deliberate strategy, undertaken to yield long-term payoffs to the organization."

"Simply put, you have to know where you are before you can strike out for a different destination."

"HPENA focuses attention on what is happening at all four performance levels."

"Information about what is happening, and what should be happening, are both needed to improve performance."

"Six gaps are possible."

"Once performance gaps have been identified, HPE [Human Performance Enhancement] specialists should spearhead efforts to determine their importance."

"Theorists have focused on three possible causes of all human performance problems."

"If strategies treat only the symptoms of performance problems, they will not be effective."

"Organizations survive and prosper only when a net gain results from their interactions with the external environment."

"Attention needs to be directed to organizational design whenever an organization, division, department, work unit, or team undergoes major change from inside or outside."

"HPE strategies designed to solve performance problems and more include."

"HPE strategies can solve performance problems, or capitalize on performance improvement at the worker level, by improving the match between the individual and the work."

"Evaluation is carried out for four reasons."