Building Robust Competencies

"Individual and organizational competencies get everyone pointed in the same direction, thus helping you be more effective in avoiding and solving people problems."

"When it comes to competencies, there is a big conflict between faster and better."

"Core competencies provide a unique competitive advantage, result in perceived value by customers, and are difficult to imitate."

"An operational definition explains a concept by describing the steps that need to be taken to observe it."

"Through structural alignment, the words and phrases of the organization's vision, mission, values, and culture can become a part of selection, appraisal, coaching, and training."

"Failure to use a structured interview weakens the defensibility of the selection process."

"Ratings are made by comparing information about the candidate's past behavior to job-related skill definitions."

"Much of the work that was done in creating a structured interview can be used for creating a performance discussion form."

"With an emphasis on specific actions, there is a definable target for measurement and meaningful learning objectives."

"Much of the coach's job lies in helping the individual create a list of goal statements."

"Each of these training approaches has its own merits and frailties."