I Wish I'd Said That!

"If you can control communication style, then you can control the outcome of most interactions."

"The Magistrate is the most powerful of all communicators."

"Work with the dominant style characteristics and manipulate them to guide and control the outcome of an interaction."

"Nothing is ever complete enough for the Socratic, and if you expect the Socratic to accept your project or proposal on the first try, you will be frustrated."

"It is fairly easy to get a Reflective to do what you want."

"Flatter Magistrates. Let them know that you think highly of their opinions before you attempt to persuade."

"Use the Candidate's need for liking to your advantage."

"You must go beyond listening. You must be able to view the communicator from more than one perspective and observe the individual in more than one setting."

"Organizations develop expectations regarding behaviors, and what will work in one organization may not work in another."

"We want to get along with our male leaders, but we want our female leaders to nurture us and help us get promoted. "

"We find people frustrating when they don't sound as we sound, when they don't do what we want them to do, and when they don't do it the way we want it done or in the time we think it should be done."