Biography: Ferdinand Tesoro is a measurement and performance improvement consultant at Dell University, the training organization of Dell Computer Corporation. He developed the return-on-investment measurement process at Dell to evaluate the effectiveness of situational sales negotiation, teleselling, new hire sales training, and target account selling programs. He is presently managing the design, development, and implementation of the global performance measurement system for Dell University. Ferdinand has measured the impact of sales, new hire, technical, and management programs in global diverse organizations and has consulted with clients such as Shell Products Training, Amoco, and Texaco. He holds a Ph.D. in instructional systems design and industrial engineering from Purdue University. He lives in Austin, Texas.
Jack Tootson is the director for regional operations at Dell University, Dell Computer Corporation. He manages corporate communication, marketing, metrics, and financial operations for the Americas, Europe, and the Asia-Pacific region. He is also currently involved with the development of comprehensive competency models for all business segments and lines of businesses at Dell. Jack has served on the editorial boards for
Workforce Training News,
Corporate University Exchange, and
Academy of Management Executive. He is a member of the International Society for Performance Improvement, the American Society for Training and Development, the Academy of Management, and the National Press Club. Jack was in the human resources development doctoral program at George Washington Univeristy and completed his M.Ed. at Northern Illinois University. He lives in Austin, Texas.
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Books at MeansBusiness by: Ferdinand TesoroBooks at MeansBusiness by: Jack Tootson