Biography: The late Abraham H. Maslow is the most widely renowned expert on human behavior and motivation. His books are acknowledged as standards in the psychology literature worldwide.
Deborah C. Stephens, cofounder, The Center for Innovative Leadership, is an author, educator, and management consultant in the areas of customer service, leadership, and organizational development. She is coauthor of
One Size Fits One: Building Relationships One Customer and One Employee at a Time and Executive Producer of "Leadership Lessons From the Fast Lane, " a monthly Internet broadcast which highlights leaders from organizations and institutions worldwide.
Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of the Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on American and Australian
radio and television. In addition, Heil has served on the Board of Examiners for The Malcolm Baldridge
Quality Award and is coauthor of
Leadership and the Customer Revolution and
One Size Fits One: Building Relationships One Customer and One Employee at a Time.
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Books at MeansBusiness by: Abraham Maslow
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