The Breakdown of Hierarchy

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"The impact of electronic media is not merely in the creation of new markets."

"American corporate managers, particularly middle managers, are far more vulnerable today than ever because of the shift in communication patterns created as a direct result of the increasing use of electrovisual media."

"Organizations ran head-long into downsizing campaigns without understanding the full ramifications of their actions in the long term."

"As organizations continue to change their structures and processes in response to new competitive benchmarks, so too will change the roles taken on by their employees."

"Valuing and supporting 'diversity of the mind' is key to such critical organizational processes as creativity and innovation."

"Effective communication in change-infused cultures requires horizontal communication across departments and interorganizational boundaries at the peer level."

"Effective communication will require embracing new responsibilities, such as continual learning and development, resiliency, and tolerance of ambiguity."

"Communication is the critical tool used to take on both the direct and indirect challenges presented by crisis."

"One of the major impacts of electronic technologies is that they have empowered executives, managers, and employees to do work without having to congregate in a single location."

"The Big Three forms of change are identity changes, coordination changes, and changes in control."

"Organizational cultures will increasingly determine a company's ability to harness the power of effective communication, that is, to create understanding and make knowledge more productive."