The Horizontal Organization

"Exactly what are the fundamental principles of the horizontal organization?"

"No two horizontal structures are ever exactly alike because each is designed to deliver a distinctive value proposition, but certain characteristics that are not found in a vertical organization are common to every horizontally structured one."

"Each organization's core processes are unique to that entity because they are designed specifically to deliver the organization's value proposition."

"Transformation often falls apart because of a breakdown along one or more of the three axes of change."

"Your organization needs to be so well integrated internally that it can innovate in order to stay ahead of the competition, not just react to it."

"To envision the organization's future, management must identify bold stretch goals, then articulate vivid descriptions of what achieving them will mean."

"Build a strong line of communication to all stakeholders so that everyone is aware of objectives, overall progress, and tangible successes."

"All horizontal organizational charts have in common several important features, some of which are carried over from the traditional hierarchy or bureaucracy."

"There must remain a level of managerial responsibility even in the smallest and simplest core process group."

"With few exceptions, the complexity of the core process requires highly-skilled teams with strong expertise and the confidence to be self-starters."

"Information is the indispensable fuel that drives the value proposition and empowers people to do their best work."

"It makes no sense to ask frontline people to take on extra responsibilities if the company does not or cannot provide the adequate technology, resources, and incentives to facilitate and reward their work."

"Both the change effort itself and the new organization born from the old must have full top-down, bottom-up, and cross-functional commitment."