The New Management

"How can any organization be managed without impairing local autonomy?"

"Progressive organizations have become clusters of small business units that behave as separate firms in their own right."

"An internal economy is more than a laissez-faire market, it is a community of entrepreneurs that fosters collaborative synergy."

"Units are converted into intraprises by accepting controls on performance in return for freedom of operations."

"Surveying the evolution of organizational structure, the move from hierarchy to enterprise constitutes one of the most profound changes in management."

"The Information Revolution is reducing transaction costs, and a cost increase can be offset by decreased overhead and gains in innovation."

"The former paternalistic employment relationship in which people were paid for holding a _position_ is yielding to a "self-employed" role in which people are offered an _opportunity_."

"Plan the change collectively and sketch out a realistic vision of how it will work."

"The units of an internal market feel their way along like the cells of a superorganism possessing life of its own, producing a constant stream of adaptive change."

"As today's rush to alliances demonstrates, cooperation has now become efficient."

"The profit motive should motivate business to satisfy customer needs, employ workers effectively, use scarce resources efficiently, and otherwise serve society."

"Stockholders, employees, and other stakeholders are steadily gaining power."

"Managers should act as stewards engaged in a social contract."

"Sound stakeholder management is a pragmatic, two-way set of collaborative working relationships between the corporate community and its members that benefits the enterprise as a whole."

"Progressive firms are inventing ways to serve their clients, share power with workers, cooperate with business associates, form partnerships with government, and protect the environment."

"The new economic system now emerging is a democratic form of free enterprise that goes beyond capitalism and socialism altogether."

"In our urgency to sell, we have reduced the miracle of television to a sewer of commercialism that sets a squalid moral tone for the nation."

"Financial performance is the result of client satisfaction, so the primary focus should be on evaluating this crucial factor."

"Putting the welfare of clients foremost does not mean managers and employees must become self-sacrificing martyrs, although they do have to give of themselves."

"Most workers will be part of a self-managed team that collaborates with other teams and organizations, all operating freely over the global grid of information networks."

"These trends appear to be moving toward a new employment contract that links employee rights with responsibilities."

"Teleworking offers convenient ways to augment face-to-face meetings as information systems become user-friendly and inexpensive."

"Organizations are destined to confront more turbulence in the next ten years than we have ever experienced, which will require an exceptional degree of flexibility."

"People may favor ecological protection in the abstract, but their actions are guided by economic costs and benefits."

"Organizational Learning focuses on helping teams create a shared vision, engage in honest dialogue on how to achieve this goal, and solve organization problems."

"People ordinarily resist change, not because they are obstinate, but because they are fearful when change is forced on them."

"The very essence of leadership is to get others to do something, so leaders must focus on the skillful use of power, influence, or whatever one chooses to call this force that propels action."

"Today's leaders must direct attention away from themselves to focus on their followers."

"A fragmented world is coming together as the electrifying force of knowledge, technology, and capital flows instantaneously around the globe."

"Both socialism and capitalism produce serious distortions, but in opposite directions."

"Managers have an opportunity to create a new form of political economy that draws its strength from creating pockets of entrepreneurial community at the grassroots level."