The Performance Challenge

"Each employee needs to have a thorough understanding of his or her interaction with different types of stakeholders, both directly and indirectly."

"Design refers to how each level is organized to achieve its respective goals."

"The only way to achieve organizational harmony is for managers to improve their interpersonal skills so that employees feel good about their contributions and accomplishments."

"Regardless of its form, feedback is essential to employee growth and development?helping employees know when they are producing the kind of performance outcomes needed by the organization or completing performance activities correctly. "

"Developmental evaluations provide managers (performance coaches) with opportunities to analyze employee's knowledge, skills, and attitudes, and to determine areas of excellence or those needing improvement."

"Managers and employees should work closely together in the creation of a performance growth and development plan."

"Shifting compensation and reward programs to encourage employee growth and development ensures that employees' skills and competencies continue to evolve."

"The four competencies that provide the foundation for improving leadership quality are critical reflective skills, strategic thinking skills, interpersonal skills, and performance-enhancing skills."

"There are four cardinal principles of virtual teams."

"The transformation from traditional or learning organization into a developmental organization is as much philosophical as pragmatic."